This is an episode of the Retail Initiative Podcast – listen and subscribe to it here.

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For free resources and our top episodes, go to madebycapital.com/podcast.

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In This Episode

• Brooke Leno / Out of Town Clothing: FOLLOW ON INSTAGRAM
• Josh Orr / Capital Commerce CEO: FOLLOW ON INSTAGRAM

Let’s Connect

• Has the Retail Initiative Podcast been valuable for you? Subscribe and leave us a review on your preferred platform: SPOTIFY | APPLE PODCASTS
• Want free resources that help brick & mortar retailers grow online? CLICK HERE

Must Have Resources

• Bottling the In-Store Experience: Recording of our top masterclass on gaining traction online
• The eCom Accelerator ToolKit: Professional Canva templates, email automation templates, and more
• Top 5 eCom Mistakes From Brick and Mortar Retailers: A free download that covers the top 5 pitfalls that prevent online growth.

Episode Summary

What do the most successful retailers really have in common? After working with hundreds of brands, Josh has identified the five key traits that separate high-performing retailers from the rest. In this episode, Josh breaks down:

• The mindset shift that turns struggling brands into high-growth businesses
• Why understanding your perfect customer is non-negotiable for long-term success
• The mistake that keeps retailers stuck—and how to break free from it
• How the best in the industry approach hiring, financials, and brand impact
• Why you need to try until—and how this simple shift can change everything

Whether you’re running a brick-and-mortar store, an online brand, or both, these five things will help you level up your business.

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